About You
Find Your NHS Number
You can find your NHS number online, please click the link below and follow the easy steps:
Patient Responsibilities And How To Cancel Or Change An Appointment
We ask you to always notify the surgery should you need to cancel or re-arrange your appointment to allow re-booking for our other patients.
If you consent to receiving text messages and we have your mobile phone on record, you will receive an appointment reminder text message 24 hours before, this message allows you to cancel the appointment if no longer needed, you can also call us or pop in to the surgery.
If you need to change an appointment you will need to speak to us, you can do so either via telephone or by popping in Mon – Fri between 8am and 6:30pm.
Your Healthcare Information
Your doctor and other healthcare professionals within the NHS keep medical records about your health and the treatment you receive. These may be paper records or held on a computer. These details may include basic details about you, for example your address and next of kin, contacts and clinic visits we have had with you, notes and reports about your health and results of investigations such as x-rays and laboratory tests.
Everyone working for the NHS has a legal duty to keep information about you confidential.
We will not disclose your information to third parties, such as social services, without your permission unless there are exceptional circumstances, such as when the health and safety of you or others is at risk or where the law requires information to be passed on.
Changing Your Patient Details
If you would like to change your patient details and/or those of a member/s of your family please use the form below.
Please note that if you are updating your address this may fall outside our practice boundary, if that is the case we will ned to review if you are still eligible to remain a patient at Swan Medical Group, we will contact you if that is the case.
If your name has changed due to Marriage or by Deed Poll, can you please provide us with a copy of the appropriate document (requirement of Department of Health).
